Privacy Policy

1. Introduction

This Privacy Policy explains how LOUNCHY collects, uses, stores, and protects personal information when you visit our website or use our services.

We are committed to handling personal information transparently and in accordance with applicable data protection laws.

2. Information We Collect

Depending on how you use LOUNCHY, we may collect account information such as your name, email address, authentication details, subscription status, unlocked blueprints, and progress through our educational content.

We may also process information you voluntarily provide to the AI Coach, including questions about your business goals and relevant location information when you choose to use location-aware features.

Technical information, such as device details, IP address, and essential cookies, may be processed to operate, secure, and maintain the platform.

3. How We Use Information

We use personal information to provide and maintain your account, deliver subscribed features, manage blueprint access, save progress, respond to support requests, improve service reliability, and protect the platform against misuse.

Information provided to the AI Coach may be processed to generate responses relevant to your questions and selected blueprints.

4. Payments and Subscriptions

Subscription payments are processed through the payment provider identified during checkout. Payment providers may collect billing information and payment method details under their own applicable privacy notices.

LOUNCHY may receive transaction identifiers, subscription status, selected plans, and related billing information needed to manage account access. We do not intend to store complete payment card numbers.

5. AI Features and Location Information

Our AI Coach uses information submitted through the platform to provide educational guidance. Please avoid sharing passwords, financial account credentials, or other unnecessary sensitive information in AI conversations.

Location-aware features may use location information you provide or authorize to tailor guidance. The availability and precision of location features depend on your settings and permissions.

6. Service Providers

We use third-party technology and infrastructure providers to operate LOUNCHY, including services for hosting, database storage, authentication, AI processing, mapping, and payments.

These providers may process information on our behalf or under their own applicable terms and privacy policies, depending on their role.

7. Cookies and Security

LOUNCHY may use cookies or similar technologies necessary for login sessions, security, and core website functionality. Additional cookies, if introduced, will be addressed through appropriate disclosures and consent mechanisms where required.

We apply reasonable technical and organizational safeguards designed to protect information. However, no internet-based system can guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, meet applicable legal obligations, resolve disputes, and maintain security.

Retention periods may vary depending on the category of information and the purpose for which it is processed.

9. Your Privacy Rights

Depending on applicable law, you may have rights to request access to, correction of, deletion of, or restriction of processing of your personal information. You may also have rights to data portability, objection, and withdrawal of consent where processing relies on consent.

You may contact us using our published support contact information to submit a privacy-related request. You may also have the right to lodge a complaint with an applicable data protection authority.

10. International Data Processing

Some service providers may process information outside your country of residence. Where required, appropriate safeguards must be applied to international transfers of personal information.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations. Updated versions will be published on this page with a revised date.

12. Contact

For privacy-related questions, personal data requests, or concerns about how your information is handled, please contact LOUNCHY at support@lounchy.com.