Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains how subscription cancellations and refund requests are handled for LOUNCHY.

LOUNCHY provides digital educational blueprints, implementation guidance, progress tracking, and AI-assisted coaching through subscription-based access.

2. Subscription Plans

LOUNCHY currently offers a Pro subscription and a Premium subscription. The first 500 paying members receive the founding price of €21 per month (Pro) or €38 per month (Premium), which stays the same for as long as their subscription remains active without interruption. After the founding spots are taken, the regular prices are €27 per month (Pro) and €49 per month (Premium). The features and blueprint unlock allowances associated with each plan are displayed on our pricing page.

Subscriptions renew automatically at the applicable recurring price unless canceled before the next billing date. Any applicable taxes and final checkout amounts are disclosed during purchase.

3. Seven-Day Free Trial

Eligible customers may receive a seven-day free trial when starting a subscription. The trial is available once per customer. A valid payment method is required where indicated during signup.

The trial includes access to one blueprint unlock, subject to the applicable trial conditions. Unless the subscription is canceled before the trial ends, the selected paid plan will begin billing automatically at the disclosed price.

4. Canceling Your Subscription

You may request cancellation of your subscription through the available account billing controls or by contacting LOUNCHY support.

Cancellation stops future automatic renewals. Unless otherwise required by law or stated at the time of cancellation, access to paid subscription features generally continues until the end of the current paid billing period.

Canceling during an eligible free trial before its expiration prevents the first paid subscription charge.

When a subscription or trial ends, access to blueprints and the AI Coach is paused. Your unlocked blueprints and progress stay saved and become available again if you subscribe again. A founding member price is kept only while the subscription stays active without interruption.

5. Refund Requests

If you believe you were charged incorrectly, experienced a significant technical problem, or have another concern about a payment, please contact LOUNCHY support with your purchase details.

Refund requests are reviewed in accordance with applicable consumer protection laws and the refund rules of the payment provider or Merchant of Record identified at checkout.

Nothing in this policy limits any mandatory refund, withdrawal, or other consumer rights available under applicable law.

6. Digital Content and Consumer Rights

LOUNCHY provides digital services and educational content. Depending on your location, special consumer rules may apply to digital services, subscriptions, and access to digital content.

Where applicable law requires consent or acknowledgment before digital content is supplied during a statutory withdrawal period, these requirements must be addressed during checkout. Accessing content does not automatically remove statutory consumer rights.

7. Failed Payments

If a recurring subscription payment fails, the payment provider may attempt to collect the outstanding amount again. Access to paid features may be restricted or suspended in accordance with the applicable subscription terms.

8. Contact and Support

For subscription cancellations, billing questions, refund requests, or payment-related concerns, please contact LOUNCHY at support@lounchy.com.

Please include your account email and relevant purchase details so our support team can review your request. Never send payment card numbers or passwords by email.

9. Policy Updates

We may update this policy when our services, payment arrangements, or applicable legal requirements change. The current version will be published here with an updated revision date.